Close the gaps slowing
down your business

I build workflow and AI automation systems that remove bottlenecks, reduce manual steps, and keep your operations moving cleanly.

Less busywork

Faster task flow

Cleaner operations

John Peter Muñoz, workflow and AI automation specialist

WHERE THINGS STALL

Delays, handoff gaps, tool friction

WHAT IMPROVES

Less drop-off, more progress

Projects

Automation & AI Systems

New Lead Automation

Automatically assigns inbound leads from forms, Facebook ads, or surveys to the right sales rep, sends an instant thank-you, and drops the contact into the pipeline. Built to respond in under 60 seconds, before the lead even closes the tab.

Intelligent Follow-Up Sequence

A 7-touch drip campaign that runs automatically over 21 days, keeping leads warm without manual sending. Each email is timed and branched by engagement, so nothing goes quiet when the team gets busy.

Automated Lead Re-engagement

Triggers within 2 minutes of a lead reply, stops the active nurture sequence to prevent overlap, updates the CRM opportunity stage, and alerts the sales rep, so warm leads never sit unnoticed.

Appointment Confirmation & Reminders

A booking nurture sequence with instant confirmation, plus 24-hour and 1-hour reminders by email and SMS. Built to keep appointments top of mind and reduce the gap between booked and shown.

Cancelled / No-Show Follow Up

When an appointment is missed, the system updates the CRM, stops the old sequence to prevent overlap, and launches a rebooking flow by SMS and email within 5 minutes. No lead left untouched, no manual follow-up needed.

Recruitment Funnel and Dispatcher

AI-driven intake that scores resumes, routes candidates by role, and sends acknowledgments, auto-rejections, and referral tracking without human input. Built to cut manual screening for high-volume hiring pipelines.

Multi-Path Lead Actions

Routes leads by status and runs the right workflow for each path, including folder creation, the correct email sequence, and task assignment. Built to eliminate misrouted leads and the manual sorting that drains team time each week.

AI Receptionist, Home Services (Retell)

Voice AI that handles inbound calls, qualifies job inquiries, schedules appointments, escalates emergencies, and sends SMS confirmations without a human on the line. Built to cover front-desk volume during peak hours and after hours, 7 days a week.

Smart Lead Engagement Inbox

Captures leads directly from Gmail, uses AI to enrich and qualify each contact, updates the CRM, and launches a multi-step engagement sequence automatically. Built to replace manual inbox triage for high-volume teams.

SDR with CRM Management (VAPI)

AI-driven outbound system that runs upsell calls, captures full call summaries, and syncs lead status and next steps to the CRM in real time. Built to cover SDR workload without extra headcount or manual logging.

End-to-End Lead Nurture Cycle

Validates emails on entry, qualifies leads with decision logic, routes them into the right campaign, and tracks conversions across channels. A complete lead lifecycle system from first touch to closed deal, with no manual handoffs.

Smart Gmail Attachment Processor

Automatically detects incoming email attachments, analyzes content with AI, generates metadata and summaries, uploads files to Google Drive, and sends a summary email. Built to eliminate manual file sorting for operations teams.

Xero Transaction Export to Asana

Pulls transaction data from Xero, processes the records, generates a CSV report, and attaches it to the correct Asana task automatically. Built to replace the manual reporting workflow accounting and ops teams run every week.

Builds & Integrations

GoHighLevel...

Full GHL sub-account build for a service business, including landing page, pipeline, forms, calendar, and the automation connecting it all. Built so leads move from opt-in to booked appointment without a human, with booking confirmation firing in under 1 minute.

Retell AI...

Voice AI that answers inbound calls, qualifies inquiries, schedules appointments, handles emergency escalations, and sends SMS confirmations automatically. Built to cover front-desk volume around the clock, so no call goes unanswered and no booking gets lost after hours.

Shopify...

End-to-end store setup covering product listings, inventory configuration, order workflows, theme adjustments, and basic automations. Built to keep the store running cleanly, so the owner can focus on growth instead of daily fixes.

Apps Script...

Pulls client data from Google Sheets, generates invoices from a custom Doc template, emails them on schedule, and sends automated follow-ups for unpaid invoices. Built to remove the billing work that stacks up for small teams each week.

Why I Build Automation

6+ years in customer support showed me exactly where businesses lose time, drop handoffs, and frustrate customers. That is what pushed me into workflow and AI automation, building systems in GoHighLevel, Make, Zapier, and n8n that keep work moving cleanly.

Frontline Support

Workflow Systems

2019–2020

Technical Support CSR

VXI / AT&T

•Supported customers through technical issues across internet, mobile, and TV services.
•Got a direct view of the operational breakdowns that frustrate customers most, and that perspective still shapes how I build systems today.

Opens full CV

Services

Marketing AutomationI build follow-up, reactivation, and nurture sequences that respond fast and keep leads moving, even when your team is busy or offline.

drag to explore

AI Systems & IntegrationsI build AI voice agents and chatbots that qualify leads, answer common questions, book appointments, and sync data to your CRM in real time.

Workflow AutomationI connect your tools, remove manual handoffs, and automate the steps between them so work keeps moving without constant chasing, updating, or copy-pasting.

Tools I Use

Testimonials

“John excels at handling escalated issues with professionalism and speed. Their commitment to improving our knowledge base was a significant asset to the entire customer service team.”

Vanessa Dungo

Supervisor at Startek

Not Sure Where to Start?

No pitch, no pressure. Just a quick call to figure out where to start.

John Peter Muñoz

Close the gaps slowingdown your business