John Peter Muñoz

AI Automation Specialist

Background Paths
Background Paths

JOHN PETER MUÑOZ

Your Next Tech VA

FOCUSED ON

SPEED

Projects

New Lead Automation

New Lead Automation

Automatically assigns leads from site forms, Facebook ads, or surveys to available sales representative, sends instant thank-yous, and add them in the pipeline.

Intelligent Follow-Up Sequence

Intelligent Follow-Up Sequence

A long-term automated drip campaign designed to maintain lead engagement through timed email touches, ensuring consistent communication without manual effort.

Automated Lead Re-engagement

Automated Lead Re-engagement

A reactive workflow that triggers when a customer replies. It automatically stops nurture sequences to prevent spamming, updates the CRM opportunity status, and alerts the sales team.

Appointment Confirmation & Reminders

Appointment Confirmation & Reminders

A complete booking nurture sequence that sends immediate confirmations and multi-step reminders (email and SMS) at 24-hour and 1-hour intervals to reduce no-show rates.

Cancelled / No-Show Follow Up

Cancelled / No-Show Follow Up

Re-engages missed appointments by updating the CRM, stopping old sequences to prevent overlap, and sending automated SMS/Email follow-ups to re-book.

Recruitment Funnel and Dispatcher

Recruitment Funnel and Dispatcher

AI-driven intake that scores resumes and routes candidates by role. Workflows execute CRM logging, acknowledgments, auto-rejection, and full internal referral tracking.

Multi-Path Lead Actions

Multi-Path Lead Actions

Advanced lead routing that intelligently splits leads by status and executes customized workflows including folder creation, email sequences, and task management.

Smart Lead Engagement Inbox

Smart Lead Engagement Inbox

Intelligent email automation system that captures leads from Gmail, enriches data with AI insights, manages CRM records, and orchestrates multi-step engagement workflows.

SDR with CRM Management (VAPI)

SDR with CRM Management (VAPI)

Sales development automation platform featuring AI-driven upsell call launching and real-time CRM synchronization with call summaries and lead tracking.

Weather Outlook plus Daily Insight

Weather Outlook plus Daily Insight

Automated content generation system combining real-time weather data with AI-generated inspirational quotes, creating and publishing daily social media posts.

DM Chat Bot with Calendar Integration

DM Chat Bot with Calendar Integration

Advanced chatbot system that manages customer inquiries, booking requests, and calendar synchronization with AI-powered responses and multi-platform integration.

AI Receptionist Home Services (Retell)

AI Receptionist Home Services (Retell)

Voice-based AI receptionist system handling job inquiries, appointment scheduling, emergency cases, and post-call analysis with intelligent routing and SMS notifications.

Smart Gmail Attachment Processor

Smart Gmail Attachment Processor

Automated email attachment processing system that analyzes file content, generates metadata, uploads to Google Drive, and sends intelligent summary emails.

End-to-End Lead Nurture Cycle

End-to-End Lead Nurture Cycle

Lead management workflow with email validation, lead qualification, decision-making logic, campaign management, and conversion tracking across multiple channels.

Xero Transaction Export to Asana

Xero Transaction Export to Asana

Accounting automation system that fetches transactions from Xero, processes and formats data, and generates comprehensive CSV reports attached to Asana project tasks.

E-commerce Store Management

End-to-end Shopify store management covering product listings, inventory handling, order processing, theme adjustments, basic automations, and performance-focused optimization to keep the store running smoothly and efficiently.

Voice Receptionist with Retell

Voice-based AI receptionist system that handles customer inquiries, schedules appointments, manages emergencies, and provides comprehensive post-call analysis with intelligent call routing and SMS notifications.

Automated Invoice Generation

Streamlined billing workflow powered by Google Apps Script that retrieves client data from Google Sheets, dynamically populates custom invoice Google Doc template, and automatically emails the finalized invoice directly to the client.

Dynamic Website Using v0

Full modular website built with v0 — featuring responsive layouts, mobile-friendly, reusable sections, conversion-focused components, smooth animations, and optimized performance for rapidly creating modern websites.

John Peter Muñoz

About Me

I started my career in customer support and sales, where I learned the importance of clear communication and efficient processes.

Now, I focus on workflow automation—designing AI-powered systems that reduce manual work, diagnose real issues, and streamline operations so businesses can reach milestones sooner.

Services

Workflow AutomationDesign and implement custom automation workflows that eliminate repetitive tasks and boost productivity.
AI IntegrationIntegrate AI-powered tools into your existing systems for smarter decision-making and enhanced capabilities.
Process OptimizationAnalyze and optimize your business processes to identify bottlenecks and improve efficiency.

Journey

Present

Workflow Automation Specialist
Workflow Automation Specialist

Freelancer

  • Building workflow automations using GHL, Zapier, Make, and n8n.
  • Integrating API's, error handling, and multi-step automations.

2023–2025

Inbound Sales Chat Support
Inbound Sales Chat Support

Comcast / Startek

  • Assisted Xfinity Prepaid customers with setup and activation.
  • Escalated issues and promoted tools for better experience.

2021–2023

Customer Service Representative
Customer Service Representative

Comcast / Startek

  • Troubleshot connectivity and assisted with refills and transfers.
  • Processed refunds and account setup for seamless service.

2020–2021

Payment Data Entry Clerk
Payment Data Entry Clerk

Capital One / iQor

  • Validated payment checks and managed precise records.
  • Organized and maintained transaction data in spreadsheet.

2019–2020

Technical Support CSR
Technical Support CSR

VXI / AT&T

  • Guided customers with internet, mobile, and TV concerns.
  • Facilitated setup processes and resolved technical issues.

Tools I Use

Bubble
Discord
Apollo
ClickUp
GoHighLevel
HubSpot
Airtable
Dropbox
Google Drive
Asana
ChatGPT
Gemini
Notion
Trello
Grok
Google Meet
Google Calendar
Gmail
GoHighLevel
Bubble
Discord
Apollo
ClickUp
GoHighLevel
HubSpot
Airtable
Dropbox
Google Drive
Asana
ChatGPT
Gemini
Notion
Trello
Grok
Google Meet
Google Calendar
Gmail
GoHighLevel
Google Sheets
Shopify
Zapier
n8n
Make
Slack
Microsoft Teams
Loom
Canva
PayPal
Wise
Stripe
Mailchimp
Zoom
WordPress
ElevenLabs
Google Sheets
Shopify
Zapier
n8n
Make
Slack
Microsoft Teams
Loom
Canva
PayPal
Wise
Stripe
Mailchimp
Zoom
WordPress
ElevenLabs

Testimonials

“John excels at handling escalated issues with professionalism and speed. Their commitment to improving our knowledge base was a significant asset to the entire customer service team.”

Vanessa Dungo

Supervisor at Startek

Connect with Me

Ready to automate your workflows and boost productivity? Use the scheduler below to book a quick discovery call and let's discuss how I can help streamline your business processes.

Contact Details

Location

Pampanga, Philippines